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FAQs

If you are unsure about something then chances are you aren't the only one.

Check out our Freqently Asked Questions section and set your mind at rest.

If we haven't answered your question feel free to contact us here

1. Why can I not apply my members discount online?

Good news, you can. After choosing your seats you will be prompted to log in; just log in with the email address associated with your membership and you will be asked before payment whether you would like to apply any discounts or use any free tickets you may have.

2. Why can't I book tickets online for my friend?

For security reasons you cannot book using another members free tickets. 

If you wish to book tickets for another member at the members rate you can choose Member as the ticket type at the seat selection screen.

The other member may be asked for proof of status during their visit.

3. Do you sell gift cards?

Yes. We are currently phasing out our old gift cards to introduce gift vouchers which can be used in house as well as online. But don't worry if you have a gift card, will continue to accept our old gift cards at the cinema for the foreseeable future.

These are available to purchase at the bar or by phone on 01284 754477. Please note that during busy periods phone lines may not always be available.

Just ask a member of staff for more details.

4. What are the rules for film certification?

For 12A films, under 12’s must be accompanied by someone over 18. You must be 15 or over to see 15 certificate films and 18 or over to see 18 certificate films; this is law and there is no discretion about these age rules; it even includes babies, the only exception being our Parent & Baby Screenings. For more information, go to www.bbfc.co.uk

5. What does 12A stand for?

12A stands for ’12 Advisory’ which means anyone can see these films but under 12’s must be accompanied by someone over 18.

6. Can I leave my children alone to see a film?

Anyone can see a film rated U or PG however, we stipulate that children under the age of 7 are accompanied by an adult.

7. Why couldn't I choose my seat when I went to book my ticket online?

If you haven’t been asked to choose your seats when booking online, then the show is unallocated seating and you just choose where to sit on arrival.

8. Why aren't you screening a film I saw listed in your programme?

We strive to ensure that all programme information is correct at the time of printing. However, we sometimes have to make changes in response to customer demand and circumstances beyond our control. It’s advisable to check our website for up­ to ­date information.

9. Is there parking available at the cinema?

There are car parks very close to the cinema and depending on when you visit us, you can sometimes park in the street outside. Click here and go to the Directions tab for parking information.

10. How do I become a Member?

All infomation on memberships can be found in our Membership section here

11. I bought my ticket online; where can I collect it?

When you book online you will recieve an email to confirm your booking;

You can print that email and bring it in to use as your ticket;

You can open the email on your smartphone and we will check it as a ticket;

You can bring in the credit or debit card that you paid with and we will print your tickets;

If you are a member of Abbeygate Cinema we can also swipe your membership card to print your tickets.

12. Why can’t I always see what’s showing the following week?

We run a Friday to Thursday schedule which is updated on a monday night. This means that we can tailor the film timetable to better suit our customers; adding extra showings for popular films and giving you one off screenings that could otherwise be missed completely.